Booking & Cancellation Policy

1. Booking and Payment

1.1. All bookings must be made through the official booking platform provided by the Company.
1.2. Full payment or the required deposit must be made at the time of booking to confirm your session.
1.3. Payments can be made via online bank transfer, debit/credit card, or other approved digital payment methods.
1.4. Bookings without proof of payment within the specified period will be automatically cancelled.
1.5. The booking confirmation will be sent via email or SMS once payment is verified.

2.1. You may reschedule your appointment once, provided at least 48 hours’ notice is given.
2.2. Cancellations made within 48 hours of the session or non-attendance will result in a full forfeiture of the payment.
2.3. In the event the Company cancels or postpones a session due to unavoidable reasons (e.g., weather, technical issues, health restrictions), you will be offered an alternative date or a full refund.
2.4. Refunds, if applicable, will be processed within 7–10 working days.